ProProfs Blog

SEPTEMBER 28, 2018

Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Increased Sales: Chat not only keeps consumers from abandoning online shopping carts and order forms, but it can also be an upselling and cross-selling tool. Definitely not. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

Quality Contact Solutions

DECEMBER 20, 2021

Since 2007, Quality Contact Solutions (QCS) has established itself as an industry leader in contact center and BPO solutions, including B2B and B2C programs. QCS offers many contact center and telemarketing?services As experts in the industry, the QCS?

Call Center 52

Call Center Telemarketing B2C outsourcing 52

Amity

JANUARY 30, 2019

A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. Do you have cross-sell or upsell opportunities with your product? Or maybe your business model is B2C and an online customer experience strategy with digital experts is best.

Education 61

Education Engineering B2C Technical Support 61

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Disha is currently the Vice President of Customer Success at Freshworks and has over 12 years of experience in Technical Support Leadership and Customer Management. Amarachi Ogueji. Donna Weber.

Chief Customer Officer 21

Chief Customer Officer SaaS Customer centricity Coaching 21

Netomi

FEBRUARY 28, 2022

It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. I think we’re still at the tip of the iceberg in exploring how to do this both effectively and efficiently, but I see CX taking some cues from B2C organizations who have done this really well.”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64

Blueship Call Center

JANUARY 13, 2025

Whether its B2B or B2C telemarketing, Indian telemarketing providers have the expertise to deliver results that drive business growth. Indian telemarketers excel in cold calling, upselling, and cross-selling, making them invaluable for businesses looking to expand their customer base.

Telemarketing 98

Telemarketing Finance Real estate Healthcare 98

Cincom

MARCH 2, 2025

Retention Stage: Personalized Renewals and Upselling Opportunities Customer retention is just as important as acquiring new customers. CPQ not only enhances the initial purchase experience but also supports renewals, upsells, and long-term customer engagement. 3- Is CPQ software suitable for B2C or B2B eCommerce?

B2B 40

B2B B2C Upselling CRM 40