Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 62

B2C Sales Inbound sales Coaching 62

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 62

B2C Sales Inbound sales Coaching 62

Quality Contact Solutions

MARCH 25, 2021

Langenberg is responsible for project management of all new outsource telemarketing and call center program implementations, including planning, organization, staff forecasting, technology design and client coordination.

Telemarketing 98

Telemarketing outsourcing Management B2C 98

Totango

JUNE 24, 2022

At the same time, the distinctive nature of SaaS offers unique advantages for customer success management, including the ability to engage customers digitally, the technological means to automate successful results, and opportunities to leverage customer feedback. What Are the Keys to Winning Customer Success for SaaS Businesses?

Best practices 109

Best practices SaaS Journey mapping B2C 109

ProProfs Blog

SEPTEMBER 28, 2018

Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Increased Sales: Chat not only keeps consumers from abandoning online shopping carts and order forms, but it can also be an upselling and cross-selling tool. Definitely not. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

Totango

MARCH 4, 2022

First, we’ll define what B2B customer service is and distinguish it from customer support in B2C industries. B2B vs. B2C Customer Service. B2B customer service generally parallels the type of support delivered by businesses to consumers, known as B2C customer service. B2B Customer Success vs. B2B Customer Service.

B2B 98

B2B Customer Service B2C Interactive Voice Response 98

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. So let’s start!

Customer Experience 107

Customer Experience B2C Journey mapping B2B 107

Influitive

OCTOBER 30, 2015

With the martech universe expanding rapidly , many marketers are beginning to fear that an overwhelming amount of technology and automation is causing them to lose touch with their customers—at a time when engagement is more important than ever. Use technology to connect directly with your customers and listen to their needs.

Marketing 79

Marketing B2B B2C Upselling 79

Comm100

NOVEMBER 2, 2020

If chatbot technology can learn what it takes to choose the best mortgage, you can only imagine what a chatbot is really capable of… maybe even to save lives? . Chatbots are often associated with B2C verticals, so what is a chatbot’s role in B2B? They can reach out and offer an upsell or a cross-sell. Industry: B2B.

Chatbots 84

Chatbots Customer Service Banking Healthcare 84

Pointillist

SEPTEMBER 10, 2020

Real-Time Interaction Management Real-time interaction management (RTIM) is usually defined by B2C marketers as a capability that helps brands deliver more contextually relevant experiences. Receiving an upsell email that clearly does not recognize their current support journey can lead to resentment and dissatisfaction.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Totango

JUNE 4, 2021

We’ll also show you how technology can help you automate your engagement strategy. By combining technology with best practices, you can maximize interaction with your clients and build brand loyalty. Rewards will differ from B2B to B2C customers. Incorporate Personalization into Automated Messaging. Reward Customer Loyalty.

B2C 63

B2C Upselling Journey mapping B2B 63

Amity

SEPTEMBER 25, 2017

I knew from the beginning that I loved working with Customers and I loved the entire process whether it was with supply chain or technology which is where I’m at now. When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. What metrics do you watch closely?

B2C 0

B2C SaaS B2B Accountability 0

Totango

NOVEMBER 3, 2021

In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys. The wording also may vary depending on whether your market is a B2B or B2C niche. For example, since NPS Promoters are satisfied with your brand, offering them an upsell discount might be an appropriate follow-up action.

Best practices 103

Best practices Surveys Upselling Journey mapping 103

Totango

NOVEMBER 3, 2021

In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys. The wording also may vary depending on whether your market is a B2B or B2C niche. For example, since NPS Promoters are satisfied with your brand, offering them an upsell discount might be an appropriate follow-up action.

Best practices 102

Best practices Surveys Upselling Journey mapping 102

Totango

NOVEMBER 3, 2021

In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys. The wording also may vary depending on whether your market is a B2B or B2C niche. For example, since NPS Promoters are satisfied with your brand, offering them an upsell discount might be an appropriate follow-up action.

Best practices 100

Best practices Surveys Upselling Journey mapping 100

Cincom

FEBRUARY 14, 2025

Maximizing CPQs potential requires more than technology. Without a structured approach, they risk suboptimal recommendations, longer sales cycles, and missed upsell opportunities. Enable real-time cross-sell and upsell recommendations within CPQ, ensuring reps offer value-driven configurations.

Best practices 40

Best practices Sales CRM Finance 40

Quality Contact Solutions

JULY 19, 2021

STIR/SHAKEN technology enables telecom carriers to identify potential robocallers and fraudulently spoofed calls. The Caller ID authentication technology also allows consumers and law enforcement to more readily identify the source of illegal robocalls.

Telemarketing 52

Telemarketing B2C outsourcing Enterprise 52

Totango

FEBRUARY 15, 2019

Totango provides such instrumentation technology out of the box for both web and mobile applications. Please note that this record format applies for both B2B and B2C. Products that are only designed for B2C use cases will fall short when it comes to mapping usage data into the customer success use cases which will be described below.

SaaS 72

SaaS B2C B2B Metrics 72

Interaction Metrics

APRIL 17, 2025

Features & Usability CustomerGauge uses Account Experience to tie CX data to upsells, referrals, and churn reduction. Where It Falls Short: Less useful for B2C, limited pricing transparency and integrations. True-Tech: Turnkey Technology You dont need to wrangle tools or manage software. vs. Qualtrics 8.7).

Surveys 48

Surveys Enterprise B2B Analytics 48

ChurnZero

MARCH 31, 2023

This will be a mixture of advice, guidance and mentoring, as well as ensuring that the technology is doing the job it’s intended to do. It’s slightly higher in the B2C sector at 6.8% In his words, second-order revenue stems from upsells, renewals, word-of-mouth and champion change. and slightly lower in B2B at 4.9%.

Benchmark 98

Benchmark B2B Accountability Consulting 98

TeamSupport

JUNE 15, 2020

Please tell us about your role and the team/technology at TeamSupport. We determined the market desperately needed a software solution for customer support at B2B companies so companies could stop having to piece together disparate generic solutions better fitted to business-to-consumer ( B2C ) retail companies.

B2B 64

B2B Self service B2C Customer Support 64

Quality Contact Solutions

FEBRUARY 26, 2021

About Quality Contact Solutions Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs. About A-LIGN ASSURANCE A-LIGN ASSURANCE is a premier global provider of technology infrastructure solutions.

Telemarketing 52

Telemarketing B2C outsourcing Benchmark 52

TeamSupport

APRIL 26, 2019

Many are turning to emerging technologies and processes, like the ones below, to develop customer-centric strategies. Technologies, like customer service software , help automate tickets and makes reporting on customer service metrics more accessible and efficient. Don’t wait to automate. Understand the customer.

Customer Service 55

Customer Service B2B B2C Upselling 55

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. So let’s start!

Customer Experience 60

Customer Experience Journey mapping B2C B2B 60

JustCall

FEBRUARY 11, 2022

Upselling, and cross selling products and sellers. B2B, B2C and Inside Sales Job: How to Make Your Choice. So, before you make a choice between B2B, B2C, and Inside sales jobs, let’s get a quick overview of each: B2B Sales. The B2C sales sector deals with selling products directly to the public. Inside Sales.

Sales 52

Sales B2C B2B call center software 52

Quality Contact Solutions

DECEMBER 31, 0001

Additionally, an inbound call center can also offer upselling or cross-selling efforts, lead generation, appointment setting, and data clean up services, to name a few. The need for additional capabilities that you’re unable to support; 24/7 staffing, multilingual, technology, etc. Business to Consumer (B2C).

outsourcing 40

outsourcing Call Center Telemarketing B2B 40

Quality Contact Solutions

DECEMBER 31, 1969

Additionally, an inbound call center can also offer upselling or cross-selling efforts, lead generation, appointment setting, and data clean up services, to name a few. The need for additional capabilities that you’re unable to support; 24/7 staffing, multilingual, technology, etc. Business to Consumer (B2C). Contact Us.

outsourcing 40

outsourcing Call Center Telemarketing B2B 40

Amity

SEPTEMBER 25, 2017

I knew from the beginning that I loved working with Customers and I loved the entire process whether it was with supply chain or technology which is where I’m at now. When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. What metrics do you watch closely?

B2C 60

B2C SaaS B2B Accountability 60

Totango

JULY 18, 2018

The new paradigm has evolved in response to three market factors which have developed and grown more prominent with the increased proliferation of digital technologies: 1. Digital-first B2C companies such as Amazon, Uber, and Lyft have set the bar high for an intuitive and responsive customer experience.

Customer Support 57

Customer Support B2C Customer retention Upselling 57

Natalie Petouhof

APRIL 4, 2016

Their B2B and B2C commerce applications include an Omni-Channel Offering, Product Content Management (also known as Master Data Management or Product Information Management), Order Management , hybris Marketing Conversion , and powerful search and merchandising. What are the benefits?

CRM 40

CRM B2C B2B Marketing 40

Amity

FEBRUARY 2, 2016

Reviews have really changed the way we buy in the B2C world, and for B2B, really demonstrating the benefits of your product versus just telling can be a big differentiator in the buyer’s journey. It determines the effectiveness of free trials, paid pilots, churn reduction, renewals, upsells and referrals.

SaaS 80

SaaS Education Customer retention Sales 80

Amity

MARCH 15, 2018

Account Managers on the other hand focus on upsells, the contractual details of a customer’s experience, and their journey. Regardless of whether you are B2B or B2C, the data you can gather from measuring CSAT is invaluable. This is technology; its purpose is to enable, not to complicate.

Management 69

Management Metrics Accountability Surveys 69

Amity

JUNE 8, 2016

Today, B2B and B2C companies know how often users log into their apps, which buttons they click, and what they’re doing once they’ve clicked them. Companies lack relationship intelligence. Allow me to explain what that means. So many tools, so much disorganized information.

CRM 67

CRM Journey mapping B2C Upselling 67

REVE Chat Blog

NOVEMBER 21, 2019

Enhanced ability to upsell with relevant deals and offers – The sales agents can offer information about the current sale going on, or a discount coupon available for the product they are interested to purchase. It will open the door for upselling. It is vital to use the latest technology to engage your visitors.

B2B 77

B2B Best practices Sales Education 77

Nicereply

MARCH 8, 2023

In today’s world of saturated markets, discerning customers, and fast-paced technological advancements, it can be hard to keep up with the best business practices. Cross-sell or upsell to existing customers. Does your B2C product make your customer’s life easier? Create brand advocates. Increase customer retention.

Customer Service 52

Customer Service Journey mapping B2C Metrics 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. So, what does it mean? Let’s look at a sports analogy for enlightenment.

B2B 62

B2B Feedback B2C Enterprise 62

JivoChat

AUGUST 24, 2021

Upsell and Cross-Sell Frequencies. Upsell and cross-sell frequencies are customer support metrics that tell you how often customers purchase a higher-tier version of your product (upsell) or a complementary product (cross-sell). We track the upsells and the repeat projects that we have with clients. Aiza Coronado.

Metrics 59

Metrics Customer Service Upselling Average Handle Time 59