ShepHyken

AUGUST 5, 2020

We add one extra question: “How often does this happen?” We list them all, vote on the top three, and then have a team discussion on how to eliminate or mitigate these problems and complaints. Here is something interesting related to the “how often” question in our workshops. Follow on Twitter: @Hyken.

Customer Service 410

Customer Service Customer Experience Management 410

ShepHyken

MARCH 17, 2021

The post How to Care More About the Customer Than the Sale appeared first on Shep Hyken. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Sales 434

Sales Customer Service Management Customer Experience 434

ShepHyken

JANUARY 1, 2021

Sh e provides tips and examples of how to improve the customer experience with automated support emails. In this post, you’ll find tips on how to write personalized, positive, clear, and unique emails your customers will love. Related: How to Create a Very Personalized Customer Experience. How to do that, exactly?

Customer Service 397

Customer Service Customer Support Education Personalization 397

ShepHyken

NOVEMBER 27, 2020

Your employees are not only the backbone of your business, but they are also a voice that can tell you how you’re doing overall. The post Guest Blog: How To Improve the Customer Experience Starting Today appeared first on Shep Hyken. Seek input from your employees. Read Shep’s latest Forbes article: Ten Business Predictions for 2021.

Customer Experience 401

Customer Experience Wait times Surveys Feedback 401

ShepHyken

JULY 23, 2021

Relying on one another builds trust and helps every team member learn how to achieve multipart goals with others. . The post Guest Post: How to Use an LMS for Employee Skill Development appeared first on Shep Hyken. Inspires Creativity via Discussion Forums and Feedback .

Feedback 410

Feedback Surveys Management Employee engagement 410

ShepHyken

JUNE 18, 2021

The post Guest Post: How to Care About Your Customers appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Six Leadership Strategies That Bring Out The Best In Your Employees.

Scripts 385

Scripts Customer Service Personalization 385

ShepHyken

JANUARY 14, 2025

How do personal interactions complement technology in creating a seamless customer service experience? This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is hospitality mentality? What role does storytelling play in creating memorable customer experiences?

Customer Experience 342

Customer Experience Education Personalization Marketing 342

Beyond Philosophy

MAY 7, 2021

How to Use Behavioral Science to Improve Your Customer Experience appeared first on CX Consulting. Best of all, they all can help you move customer behavior to the kind that provides customer-driven growth, which we can all use a little more of in our small businesses. The post Zero Cost!

Customer Experience 444

Customer Experience Wait times Consulting Consulting 444

Myra Golden Media

SEPTEMBER 17, 2021

Are you still trying to figure out how to celebrate Customer Service Week? Download agenda, themes, certificates and more here! After the year and a half your team has pulled your company through, don’t let National Customer Service Week pass without an epic celebration of your front line!

Customer Service 348

Customer Service Customer Experience Management 348

ShepHyken

MARCH 3, 2021

The post How to Handle Lost Luggage: A Lesson From the Airlines appeared first on Shep Hyken. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Airlines 385

Airlines Customer Service Personalization Management 385

Beyond Philosophy

JULY 14, 2022

Today we will talk about how to be funny and use humor to your advantage. The post How to Be Funny and Use Humor in Business to Your Advantage appeared first on CX Consulting. When I was ten, the teacher wrote on my school report, “Colin is the clown of the class.” ” To this day, I am still proud of that report card.

Coaching 413

Coaching Consulting Consulting Personalization 413

ShepHyken

APRIL 14, 2021

In my newest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , I cover a six-step process to getting your customers to say, “I’ll be back.” The post Here’s How to Get Your Customers to Say, “I’ll Be Back!” I’m going to summarize the process here. It’s not complicated.

Finance 377

Finance Customer Service Sales Customer Experience 377

Callminer

MAY 8, 2023

Find out how to choose the right experience management software for your business. Customer experience management is complex, but the right software can help.

Management 344

Management Customer Experience 344

ShepHyken

SEPTEMBER 7, 2023

How to train new CX processes Refining your current CX processes and training your team is crucial for developing a more customer-centric team culture and building a well-oiled machine. Feedback collection and analysis Teach your team how to conduct surveys and interviews with customers. A dedicated CX leader to guide strategy.

B2C 349

B2C Customer centricity Feedback Upselling 349

ShepHyken

AUGUST 20, 2021

The post Guest Post: How to Go Above & Beyond for Your Customers to Secure Their Repeat Business appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: The Netflix-Experience Is The New B2B Standard.

Enterprise 421

Enterprise B2B Feedback Marketing 421

Beyond Philosophy

MAY 6, 2023

The post Lets really understand what Customer Engagement is and how to improve it appeared first on Beyond Philosophy. Click HERE to learn more about Professor Ryan Hamilton of Emory University. To learn more about Beyond Philosophy’s Suite of Services Click here.

Marketing 368

Marketing Customer Experience 368

Beyond Philosophy

APRIL 16, 2022

How can we help? The post 5 Rules of How to Effectively Target Your Critical Customers appeared first on CX Consulting. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 35,000 subscribers.

Construction 66

Construction Consulting Consulting Surveys 66

ShepHyken

MARCH 26, 2021

A nd today, we’ll tell you how to use them to win your customers’ hearts ! The post Guest Post: How to Make a Company Culture Video That Wins Your Customers’ Hearts appeared first on Shep Hyken. Ready to begin? . Clearly Define Your Company’s Values.

Scripts 375

Scripts Sales Marketing Customer Service 375

ShepHyken

APRIL 20, 2022

The post How to Deal with Customer Complaints: The Perfect Thing to Say appeared first on Shep Hyken. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken. Copyright © MMXXII, Shep Hyken).

Customer Service 334

Customer Service Customer Support Technology 334

ShepHyken

JULY 16, 2021

The post Guest Post: How To Keep Your Customers Attention With Great In-Store Experience appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Are Your E-Commerce Strategies Working?

Consulting 369

Consulting Consulting Sales Self service 369

Beyond Philosophy

JULY 13, 2023

The post How to Prevent This Catastrophic Error So Many Are Making With AI appeared first on Beyond Philosophy. Colin has conducted numerous educational workshops to inspire and motivate your team. He prides himself on making this fun, humorous, and practical. Speak to Colin and find out more. Click here !

Customer emotions 359

Customer emotions Education Customer Experience Analytics 359

Callminer

NOVEMBER 29, 2023

Read this blog to learn about examples of responsible AI, showcasing how to use the technology while minimizing risk. Despite increased investments in AI, concerns about AI risks are also prominent.

Technology 315

Technology 315

Beyond Philosophy

AUGUST 25, 2022

But, first, decision-makers, and customer experience and brand managers should determine how to put them together. How to Build a Proactive Experience to Gain Growth and Save Costs! Many out-of-the-box tools apply only in specific contexts, like an on-demand tech company. However, a hotel needs something different.

Cloud contact 369

Cloud contact Contact Center Construction Consulting 369

ShepHyken

JULY 15, 2022

The post Guest Post: How to Create Massive Customer Surplus through Memorable Onboarding & Obsessive Service appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Three Lessons To Create A Better Customer Experience. .

Coaching 342

Coaching Customer centricity Accountability Feedback 342

Beyond Philosophy

OCTOBER 11, 2024

In this episode, we tackle a common problem many businesses face: how to get more actionable customer feedback. Worse, it isn’t always useful and enlightening on what you are doing well, or perhaps more importantly, not so well.

Feedback 195

Feedback Surveys Personalization Customer Experience 195

ShepHyken

MAY 27, 2022

The post Guest Post: How to Boost Customer Support Employee Productivity for Better CX appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Is Customer Loyalty Dead?

Customer Support 325

Customer Support Employee engagement Call Center Scripts 325

Beyond Philosophy

MAY 3, 2024

How to identify valuable areas for customers and use them for effective comparisons. The role of customer expectations and how to align your design with their anticipated experiences. The post Why Customers Make Instant Decisions And How To Effect it appeared first on Beyond Philosophy.

Sales 221

Sales Customer Experience Management 221

Beyond Philosophy

JULY 19, 2024

We also hear about how Martel’s approach with FOUNT demonstrates that reducing friction can significantly improve employee satisfaction, productivity, and overall company performance.

Morale 221

Morale Personalization Management Customer Experience 221

ShepHyken

FEBRUARY 20, 2024

How can companies improve employee experiences for better customer experiences? How can companies design experiences to enhance customer retention and acquisition? This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: What role does employee experience play in customer experience?

Customer retention 209

Customer retention Analytics Customer Experience Customer Service 209

Beyond Philosophy

OCTOBER 4, 2024

How to effectively manage group dynamics by balancing personality types and seniority levels. The post Great Tips on How to Run a Successful Workshop and Motivate Your Audience appeared first on Beyond Philosophy. No, really. The importance of having a clear goal for the workshop and aligning all activities towards achieving it.

Scripts 243

Scripts Personalization Management 243