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ShepHyken
JUNE 30, 2021
So, there are six more tips on how to handle difficult and angry customers. The post How to Handle Difficult Customers appeared first on Shep Hyken. In any given situation, one or more of these tactics may come in handy. Remember, you’re trying to get the customer to come back.
ShepHyken
JUNE 24, 2020
The post How to Measure Customer Retention appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken. Copyright © MMXX, Shep Hyken).
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ShepHyken
JULY 14, 2021
You teach them what they can say, “Yes” to, what they can’t do for the reasons previously mentioned, and how to think in terms of options and alternatives. The post How to Say YES – Every Time appeared first on Shep Hyken. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.
Beyond Philosophy
JULY 16, 2020
The post How to Enhance Your Customer’s Memory of Their Experience appeared first on CX Consulting. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Colin is an international author of six bestselling books and an engaging keynote speaker.
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Now the question is: how to get CX right? Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
ShepHyken
JUNE 2, 2021
Instead, think about how to coexist. I’ve written an entire book on this topic, The Convenience Revolution , which teaches six principles on how to be convenient. The post How to Compete with Amazon appeared first on Shep Hyken. Stop thinking of this as an all-out competition. I’ll put it in retail terms.
ShepHyken
JANUARY 5, 2022
I’m sorry if I just revealed how the magic trick works, but it’s so good, and it’s something we can all do, that we need to be reminded how simple it can be to personalize the customer experience. The post Five Lessons On How To Personalize the Customer Experience appeared first on Shep Hyken. Follow on Twitter: @Hyken.
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1 We believe this valuable resource offers an objective look at how technology can facilitate more frequent and effective coaching. Access the complimentary research to learn how to maximize your coaching effectiveness. Read the report today! and/or its affiliates in the U.S. and internationally and is used herein with permission.
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Learn where you fit today among three stages from “diagnostic” to “strategic listening and closing the loop” to “strategic insights,” and how to rapidly increase conversions, customer satisfaction, and brand perception with the right tactics and tools. Download the eBook and get started with impactful, integrated CX today.
Speaker: Richard Millington, the Founder of FeverBee
Every community has one, but many are either unaware of what it might be, or how to deliver on it. How to evaluate and compare your community's unique value with your competitors. How to identify and deliver on your community's unique positioning. How to prioritize to maximize your community’s potential.
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On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value. Plan community-specific research.
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How do you go about creating an awesome customer experience strategy that works for your own customers? Take a second to reflect on the brands you love.
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