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ShepHyken
JUNE 30, 2021
So, there are six more tips on how to handle difficult and angry customers. The post How to Handle Difficult Customers appeared first on Shep Hyken. In any given situation, one or more of these tactics may come in handy. Remember, you’re trying to get the customer to come back.
ShepHyken
JUNE 24, 2020
The post How to Measure Customer Retention appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken. Copyright © MMXX, Shep Hyken).
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ShepHyken
JULY 14, 2021
You teach them what they can say, “Yes” to, what they can’t do for the reasons previously mentioned, and how to think in terms of options and alternatives. The post How to Say YES – Every Time appeared first on Shep Hyken. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.
ShepHyken
JANUARY 14, 2025
How do personal interactions complement technology in creating a seamless customer service experience? This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is hospitality mentality? What role does storytelling play in creating memorable customer experiences?
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Now the question is: how to get CX right? Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Beyond Philosophy
JULY 16, 2020
The post How to Enhance Your Customer’s Memory of Their Experience appeared first on CX Consulting. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Colin is an international author of six bestselling books and an engaging keynote speaker.
ShepHyken
JANUARY 5, 2022
I’m sorry if I just revealed how the magic trick works, but it’s so good, and it’s something we can all do, that we need to be reminded how simple it can be to personalize the customer experience. The post Five Lessons On How To Personalize the Customer Experience appeared first on Shep Hyken. Follow on Twitter: @Hyken.
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1 We believe this valuable resource offers an objective look at how technology can facilitate more frequent and effective coaching. Access the complimentary research to learn how to maximize your coaching effectiveness. Read the report today! and/or its affiliates in the U.S. and internationally and is used herein with permission.
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Learn where you fit today among three stages from “diagnostic” to “strategic listening and closing the loop” to “strategic insights,” and how to rapidly increase conversions, customer satisfaction, and brand perception with the right tactics and tools. Download the eBook and get started with impactful, integrated CX today.
Speaker: Richard Millington, the Founder of FeverBee
Every community has one, but many are either unaware of what it might be, or how to deliver on it. How to evaluate and compare your community's unique value with your competitors. How to identify and deliver on your community's unique positioning. How to prioritize to maximize your community’s potential.
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After reading, you’ll gain insight into the following components: How to develop a framework for analyzing a vendor’s contact and account data. Many organizations fail to properly evaluate vendors during the selection process. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace.
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value. Plan community-specific research.
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In this ebook, we’ll walk you through how to leverage strong data and go-to-market tools to unlock the five stages of ABM: define, identify, engage, convert, and connect. We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before.
Advertiser: ZoomInfo
Download this free eBook to find out how your GTM team can leverage high-value buying signals to sell smarter and win faster, including: Key definitions and best practices for signal-based selling Actionable tips based on real-world experience for four specific buying signals How to leverage high-quality B2B data to level up your signal-based selling (..)
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How do you go about creating an awesome customer experience strategy that works for your own customers? Take a second to reflect on the brands you love.
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