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On-Demand Webinars

Drive Employee and Customer Satisfaction with SLAs

John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

On Demand
Recorded September 23, 2020

Humanize Your Brand

The 5 Categories That Rule Virtual Agents

Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction

On Demand
Recorded September 17, 2020

Live Interview with Jeannie Walters

Jeannie Walters, Founder and Chief Experience Officer, Experience Investigators

On Demand
Recorded September 9, 2020

Humanize Your Brand

Everyone Is Accountable and Responsible for a Great Customer Experience!

Bryan Horn, Founder, CS Solutions

On Demand
Recorded August 27, 2020

Humanize Your Brand

The Customer Continuum - Making Customer Journeys That Think Like We Do

Jared Johnson, Director of Product Strategy, Kin + Carta

On Demand
Recorded August 13, 2020

Humanize Your Brand

Using Customer Reviews, Advocacy, and Referrals in Your Journey Map

Jeremy Boudinet, Marketing Manager, Nextiva

On Demand
Recorded July 29, 2020

Humanize Your Brand

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

On Demand
Recorded July 23, 2020

The Connected Journey: Developing your Empathy

The Post-Covid CX Powered by AI

Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

On Demand
Recorded July 16, 2020

The Employee Factor - Perfecting Your CX From Within

Dennis Snow, President, Snow & Associates

On Demand
Recorded July 15, 2020

Humanize Your Brand

What Do Your Employees Need to Provide Outstanding Customer Experiences?

Laura Sikorski, Contact Center Consultant

On Demand
Recorded June 25, 2020

What Do Your Employees Need to Provide Outstanding Customer Experiences?

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Archived Series

4 Ways AI-powered Virtual Agents Automate the Contact Center

2020 Community Trends Series

4 Strategies to Boost Agent Productivity

Ask the Experts: Conversational AI Automation Step-by-Step

Beyond the Hype: Contact Center AI That Works

CX Trends for Success

Customer Experience

Customer Success Needs to Grow (Up)

Forethought Technologies Webinar Series

Going Digital at the Speed of Business

Good, Better, Best: Three Ways to Calculate the ROI

How a Top 25 Most Trusted Brand Handed Their CX to AI

Humanize Your Brand

IVA is the New IVR

Implementing Virtual Agents: Where to Start, and How to Finish

Intouch Insight

Moving to the Cloud

The Connected Journey: Developing your Empathy

The Evolution of Support: How to Manage Customer Support In an Era of Self-help

The Future of Contact Centers

The Omnichannel Olympics: Transform to Perform

Top 5 Things to Look For In a WFO Solution

Top Priorities in Customer-Centric Contact Centers

Vanilla Forums Webinars

What Do Your Employees Need to Provide Outstanding Customer Experiences?

Workforce Engagement Management Masterclass

inWhatLanguage Oct 2022-March 2023