On-Demand Webinars

60-Day Plan: Practical Upgrades for Your Remote Contact Center

Roger Lee, VP Customer Success, Gridspace

On Demand
Recorded June 17, 2020

CCNG Webinars
Brought to you by: CCNG
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Implementing Virtual Agents: Where to Start, and How to Finish

Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

On Demand
Recorded April 15, 2020

Implementing Virtual Agents: Where to Start, and How to Finish
Brought to you by: SmartAction
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How a Top 25 Most Trusted Brand Handed Their CX to AI

Brian Morin, CMO, SmartAction & Patty Kleinfeldt, Director of Q&E, AAA

On Demand
Recorded March 17, 2020

How a Top 25 Most Trusted Brand Handed Their CX to AI
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Customer Success: A CCO's Journey of Trials, Celebrations, and Everything In Between

Jeb Dasteel, Former CCO, Oracle and Owner, Dasteel Consulting

On Demand
Recorded March 4, 2020

CX Trends for Success
Brought to you by: Aggregage
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Developing and Executing Effective CX Metrics, Measurements and ROI

Bob Azman, Founder and CXO, Innovative CX Solutions, LLC

On Demand
Recorded February 25, 2020

CX Trends for Success
Brought to you by: Aggregage
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Conquering CX Through Workforce Engagement

Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC

On Demand
Recorded January 29, 2020

Workforce Engagement Management Masterclass
Brought to you by: Talkdesk
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Forget CX: Measure "Ease of Doing Business" Instead

Curtis Bingham, CEO, Chief Customer Officer Council

On Demand
Recorded January 15, 2020

CX Trends for Success
Brought to you by: Aggregage
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How AI Can Help

Roy Atkinson, Senior Writer Analyst, HDI and ICMI

On Demand
Recorded November 21, 2019

Workforce Engagement Management Masterclass
Brought to you by: Talkdesk
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The Future of Contact Centers: What Technology Is Right for Your Customers?

Laura Sikorski, Contact Center Consultant

On Demand
Recorded November 5, 2019

The Future of Contact Centers
Brought to you by: Quovim
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Ask the Experts: Conversational AI Automation Step-by-Step

Tiffany Anderson, Director CX Process/Initiatives, Purchasing Power & Brian Morin, CMO, SmartAction

On Demand
Recorded October 24, 2019

Ask the Experts: Conversational AI Automation Step-by-Step
Brought to you by: SmartAction
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Archived Series

4 Ways AI-powered Virtual Agents Automate the Contact Center

2020 Community Trends Series

4 Strategies to Boost Agent Productivity

Ask the Experts: Conversational AI Automation Step-by-Step

Beyond the Hype: Contact Center AI That Works

CCNG Webinars

CX Trends for Success

Customer Experience

Customer Success Needs to Grow (Up)

Cyara Webinars

Forethought Technologies Webinar Series

Going Digital at the Speed of Business

Good, Better, Best: Three Ways to Calculate the ROI

How a Top 25 Most Trusted Brand Handed Their CX to AI

Humanize Your Brand

IVA is the New IVR

Implementing Virtual Agents: Where to Start, and How to Finish

Intouch Insight

Moving to the Cloud

The Connected Journey: Developing your Empathy

The Evolution of Support: How to Manage Customer Support In an Era of Self-help

The Future of Contact Centers

The Omnichannel Olympics: Transform to Perform

Top 5 Things to Look For In a WFO Solution

Top Priorities in Customer-Centric Contact Centers

Vanilla Forums Webinars

What Do Your Employees Need to Provide Outstanding Customer Experiences?

Workforce Engagement Management Masterclass

inWhatLanguage Oct 2022-March 2023

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