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On-Demand Webinars

Contact Center Cloud Migration Done Right

Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics

On Demand
Recorded October 1, 2019

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The Omnichannel Olympics: Transform to Perform

Ron Dutta, VP-Business Development and Omnichannel CX Solutions

On Demand
Recorded September 17, 2019

The Omnichannel Olympics: Transform to Perform

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Redefining Customer Experience Metrics for Better Performance

Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

On Demand
Recorded September 12, 2019

Workforce Engagement Management Masterclass

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How to Make the Transition to Customer Service Outsourcing

Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

On Demand
Recorded August 15, 2019

Workforce Engagement Management Masterclass

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The Evolution of Support: How to Manage Customer Support in an Era of Self-help

Kristina Evey, Customer Experience Expert and Consultant

On Demand
Recorded August 1, 2019

The Evolution of Support: How to Manage Customer Support In an Era of Self-help

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Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

John Joba and David Robbins

On Demand
Recorded July 23, 2019

Good, Better, Best: Three Ways to Calculate the ROI

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5 Ways to Engage Employees for Immediate Impact

Vicki Brackett, Author and COO of Sinousia

On Demand
Recorded July 18, 2019

Workforce Engagement Management Masterclass

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5 Best Practices for AI Self-Service Without Compromise

Tom Lewis, CEO of SmartAction

On Demand
Recorded June 26, 2019

4 Ways AI-powered Virtual Agents Automate the Contact Center

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Customer Success Needs to Grow (Up)

Peter Armaly - Senior Director and Advisor of Customer Success at Oracle

On Demand
Recorded June 20, 2019

Customer Success Needs to Grow (Up)

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The Number One Factor in Your Contact Center’s Success

Jim Rembach, President of Call Center Coach

On Demand
Recorded June 12, 2019

Workforce Engagement Management Masterclass

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5 6 7 8 9 10 11

Archived Series

4 Ways AI-powered Virtual Agents Automate the Contact Center

2020 Community Trends Series

4 Strategies to Boost Agent Productivity

Ask the Experts: Conversational AI Automation Step-by-Step

Beyond the Hype: Contact Center AI That Works

CX Trends for Success

Customer Experience

Customer Success Needs to Grow (Up)

Forethought Technologies Webinar Series

Going Digital at the Speed of Business

Good, Better, Best: Three Ways to Calculate the ROI

How a Top 25 Most Trusted Brand Handed Their CX to AI

Humanize Your Brand

IVA is the New IVR

Implementing Virtual Agents: Where to Start, and How to Finish

Intouch Insight

Moving to the Cloud

The Connected Journey: Developing your Empathy

The Evolution of Support: How to Manage Customer Support In an Era of Self-help

The Future of Contact Centers

The Omnichannel Olympics: Transform to Perform

Top 5 Things to Look For In a WFO Solution

Top Priorities in Customer-Centric Contact Centers

Vanilla Forums Webinars

What Do Your Employees Need to Provide Outstanding Customer Experiences?

Workforce Engagement Management Masterclass

inWhatLanguage Oct 2022-March 2023